Remote Call Center Rep - (Remote) at TSI

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Join Our Team as a Remote Call Center Representative!

Are you a customer service enthusiast eager to build a fulfilling career from the comfort of your home? If so, TSI-CXBPO (part of the TSI family of companies) is looking for driven, self-motivated individuals like you to join our dynamic team.

Why Choose TSI-CXBPO?

Work from Home: Enjoy the flexibility and convenience of a remote position.
Paid Training: Start with comprehensive paid training to set you up for success.
Team-Oriented Environment: Collaborate with a supportive and energetic team.
Growth Opportunities: Advance your career with ample opportunities for development.
Comprehensive Benefits Package: Includes medical, dental, vision, 401k with employer matching, paid time off, and paid holidays.

Position Details

Work Location: Remote / Work from Home
Compensation: $16.00/hour
Paid Training Start Date: Monday, September 9, 2024
Training Hours: Monday thru Friday, 9am - 5:30pm CST
Hours of Operation (following training): Monday thru Friday, 9am - 5:30pm CST

Note: During training, you will be assigned a set work schedule within the indicated hours of operation listed above.

What You'll Do

Respond to customer requests, inquiries, and issues through various correspondence channels.
Provide thorough, efficient, and accurate documentation and updates for each work event.
Identify root causes of issues and concerns, determine resolutions, and refer to management when necessary.
Maintain and organize backup information to substantiate payment postings as needed.
Comply with all applicable Federal, State, and Local laws and regulations, as well as company policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management and recommend process improvements.
Perform other duties as assigned by management.

Qualifications

High School Diploma or GED certificate or equivalent relevant work experience.
Previous call center/customer service experience required.
Strong attention to detail with good mathematical and analytical skills.
Ability to maintain the highest level of confidentiality.
Proficient in personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered and multi-tasked environment.
Ability to prioritize and organize work.
Minimum internet speed requirements for remote work: Broadband connection, hard wired (no Wi-Fi or hotspots), 25 mbps download, 20 mbps upload.

Note: Cameras are required to be on during training from start to end of each shift (excluding breaks and lunches).

Equal Employment Opportunity

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.

Ready to embark on a rewarding career journey? Apply now and start your path to success with TSI-CXBPO!