Client Support Representative - Tier 1 at TMA

Company: TMA Systems

**Location:** Remote

Summary

Provide world-class client support via phone and email for various TMA Systems products. Achieve expert knowledge in assigned products to deliver exceptional support.

About TMA Systems

TMA Systems (TMA) is a technology company located in Tulsa, Oklahoma, transforming organizations for over 30 years. We provide facility professionals with cutting-edge Maintenance Management solutions like WebTMA, allowing organizations to manage assets throughout their lifecycle. Our web-based solutions cater to various industries seeking to streamline maintenance operations. TMA sets new standards for organizations to account for, maintain, and extend the useful life of their physical assets. In a budget-conscious world, TMA offers solutions that maximize ROI.

We're a global organization with over 1,500 clients, developing industry-leading solutions based on their needs for success. We achieve this by actively soliciting client feedback and fostering a client-service-focused culture. At TMA, we believe success is only possible with team members who share our passion for excellence.

Essential Duties and Responsibilities

Delivers exceptional client support via phone, remote desktop, and email to drive client retention.
Answers incoming client requests efficiently in a fast-paced environment (non-scripted).
Identifies and resolves non-routine technical problems for assigned products using troubleshooting procedures to meet daily support requirements.
Professionally documents issues for resolution.
Develops and maintains advanced troubleshooting skills using industry standards or company-trained methodologies.
Demonstrates a "client-first" mentality and willingness to go above and beyond to exceed customer expectations.

Education and Experience

Bachelor's degree or 2+ years of client service experience.

Knowledge, Skills & Abilities

Working knowledge of the internet and web browsers (Chrome, Safari, Internet Explorer, Firefox).
Working knowledge of MS Office suite (MS Excel, MS Word, MS PowerPoint).
Working knowledge of Microsoft CRM, Microsoft 365, WebTMA, Apple iPad, Android tablet, iPhone (preferred).
Ability to perform with high energy and enthusiasm.
Ability to maintain professionalism, confidence, and integrity while interacting with internal and external customers.
Thrives in a team environment and interacts well with all levels of the organization.
Proven ability to develop and maintain strong client relationships.
Ability to take initiative for self-development and exhibits patience in learning new processes.
Excellent written, oral, and listening communication skills.
Ability to think analytically to identify issues and solutions.
Ability to complete assigned duties with limited supervision and understands when to escalate issues appropriately.
Ability to learn quickly, adapt to new information, and grasp company concepts promptly.
Effectively communicates with team members to drive issues towards resolution.

Work Environment

Full-time/Remote

Supervisory/Management Authority

No supervisory/management authority.

**Equal Employment Opportunity**

TMA is an equal opportunity employer. Employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

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