Customer Service Representative at Teleperformance

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do.

• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

Internet Requirements:

• Minimum subscribed download rate equal or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported

(Optional) Final Step (Highly Recommended) 🚀

We highly recommend that all applicants apply for the College Career Advancement Grant 🎓💰. If you make less than $80,000/yr, are at least 18 years of age, and are a legal US citizen 🇺🇸 you could qualify for a government grant of up to $7,395* to pay for you to go back to school.

If eligible, the amount is up to $7,395 and it's given to you in a check or direct deposit 💸.

It's also renewable annually! 🔄

It only takes about 60 seconds to check it out. ⏱️

>> Click Here & Complete The Steps NOW 🚀

Last year we helped hundreds of hard working adults just like you to enroll back in school to get a degree 🎓, at no cost to them. 💪🏼

If you'd like to take your career to the next level, and provide a stable future for your family... 🌟

>> Click Here & Complete The Steps NOW 🚀

Please note the following:

• This is not a loan and does not need to be repaid 🆓
• Online classes are available 💻
• Applying for the grant is not a requirement 📝

*Source: https://studentaid.gov/understand-aid/types/grants/pell