Chat Support Specialist (Remote / WFH) at MAC Property Investments

Pay: $25.10 - $28.90 Hourly

• Type: Remote, Full-Time, Customer Support

• Schedule: Flexible

• Summary: We are looking for a motivated and customer-oriented Chat Support Specialist to join our dynamic team. As the first point of contact for our customers, you’ll provide real-time assistance through our chat platform, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. This role allows you to apply your problem-solving skills and technical knowledge to help users, with the opportunity to make a meaningful impact on customer satisfaction. Join us in creating an environment of growth and innovation!

• Responsibilities:

• Provide prompt, courteous responses to customer inquiries via chat.
• Identify and resolve customer issues in a timely manner.
• Guide customers in using our products and services effectively.
• Document interactions and feedback accurately in our support system.
• Collaborate with team members and escalate issues when necessary.
• Monitor chat queues to ensure timely and effective customer support.
• Engage in training to continuously improve skills and team performance.

• Requirements: High school diploma or equivalent (further education is a plus); experience in customer support or a similar chat environment; excellent written communication skills; ability to manage multiple conversations efficiently; strong problem-solving skills; familiarity with support software and chat platforms; positive attitude with a desire to help customers.

• Deadline: Apply ASAP; no specific deadline provided.

(Optional) Final Step (Highly Recommended) 🚀

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Please note the following:

• This is not a loan and does not need to be repaid 🆓
• Online classes are available 💻
• Applying for the grant is not a requirement 📝

*Source: https://studentaid.gov/understand-aid/types/grants/pell