iPay Call Center Representatives (CCC) - (Remote) at Jack Henry

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Empower Financial Futures as an iPay Customer Support Champion!

Are you a customer service enthusiast eager to make a difference in people's financial lives? Do you thrive on solving problems and providing top-notch support? If so, the iPay Solutions Contact Center Product Support Representative role at Jack Henry might be your ideal career move!

Guide Customers Towards Seamless Financial Management

Jack Henry is a leading provider of technology solutions transforming the banking industry. Our iPay platform empowers financial institutions to offer convenient bill pay services to their customers. As an iPay Customer Support Representative, you'll be the go-to expert, guiding customers through their financial journeys and ensuring a positive experience.

Become an iPay Problem-Solving Pro

• Phone & Chat Virtuoso: Deliver exceptional support to customers through phone calls and live chats, addressing their questions and concerns with ease.
• iPay Product Ace: Develop in-depth knowledge of iPay's website and mobile application, troubleshooting issues and empowering customers to take control of their finances.
• Account Set-Up & Maintenance Guru: Assist customers with setting up new accounts and navigating account maintenance tasks, ensuring a seamless user experience.
• Documentation Dynamo: Document customer interactions and escalate complex issues to the appropriate teams, contributing to continuous improvement.

Why Jack Henry is Your Dream Customer Support Destination

• Remote Work Flexibility: Enjoy the freedom and work-life balance of working from home within the United States.
• Make a Meaningful Impact: Be part of a team that is revolutionizing the financial industry, empowering community banks and credit unions to thrive.
• Competitive Compensation & Benefits: Earn a competitive salary of $34,320-$37,500 per year, along with a comprehensive benefits package including health insurance, 401(k) with company match, and more.
• Growth Opportunities: Advance your career within a company that values professional development and promotes from within.
• Positive Work Environment: Join a team that embraces a collaborative and supportive culture, where your contributions are valued and celebrated.

Ready to put your customer service skills to work and make a difference in the financial lives of others? Apply now to become an iPay Customer Support Champion at Jack Henry!